Refund policy

TROPICAL MERCHANT – RETURN POLICY

1.     Scope & Eligibility

At Tropical Merchant, we strive for your satisfaction with every order. If you are not 100 % satisfied, you may request a return under the conditions set out below.

•       Returns must be initiated within 30 days from the delivery date of your order unless otherwise stated.

•       Items must be in their original condition: unused, unwashed, with all tags and original packaging intact.

•       Certain items are excluded from returns (see Section 5).

•       To start a return, please contact our Customer Support team (see Section 6) with your order # and reason for return.

 

2.     Refunds, Exchanges & Store Credit

•       Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

•       If approved: – Refunds will be issued to your original payment method in the same currency as the purchase.

•       Please allow 5–10 business days after we approve your return for the refund to appear in your account (depending on your bank/payment provider).

 

3.     Return Shipping & Costs

•       Customers are responsible for the cost of return shipping unless the item is defective, damaged or an error on our part.

•       If the return is due to a defect or an incorrect item shipped, Tropical Merchant will cover the cost of shipping to return the product.

•       Please send your return via a trackable shipping method and keep your tracking number; we cannot guarantee receipt of items lost in transit.

•       Original shipping charges are non-refundable unless the reason for return is our error.

 

4.     Processing & Restocking

•       Once we receive your returned item, we will inspect it for condition and issue your refund within 3 to 5 business days.

•       Items found to be damaged, worn, or not in original condition may be rejected, or a partial refund may be issued.

•       We reserve the right to apply a restocking fee (up to 20 % if applicable]) for items returned in unsalable condition or outside normal eligibility.

 

5.     How to Submit a Return

To initiate a return

  1.  Send an email to sales@tropicalmerchant.com with your order number, date of purchase, product you wish to return, and reason for return.
  2. Await our email confirmation which will include return address, shipping instructions (and prepaid label if applicable), and any applicable restocking fee or return shipping cost.
  3. Pack the item securely in its original packaging, with tags intact, and include the original packing slip.
  4. Ship the item back and keep your shipping/tracking receipt. Once we receive your return and approve it, we will process your refund/exchange as described above.

 

6.     International Orders

For international orders:

•       Returns must still be initiated within the 30-day window from delivery date.

•       Customer is responsible for return shipping and any duties/taxes incurred.

•       Refunds will be issued in the currency you originally paid in. Please note currency fluctuations may affect the refund amount.

•       We recommend using a shipping method with tracking and insurance, as Tropical Merchant assumes no liability for lost return shipments.

 

7.     Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page and will not affect purchases made prior to the effective date of the change.

 

 

8.     Contact Us

If you have any questions or need assistance with your return, please contact us at:

Email: sales@tropicalmerchant.com

Address: 1405 Route 35, Suite 203, Ocean NJ 07712

Customer Support Hours: Monday–Friday, 9 a.m. to 5 p.m. EST

We aim to respond to all inquiries within 24 hours.

 

 

💳 Refund Policy

At Tropical Merchant LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund guidelines below.

 

1. Eligibility for Refunds

To qualify for a refund:

  • Your item must be unused, in its original packaging, and in the same condition in which it was received.
  • Refund requests must be submitted within 14 days of delivery.
  • You must provide proof of purchase (order number or receipt).

Certain products are non-refundable, including:

  • Perishable goods (food items, grocery kits, specialty agricultural products)
  • Customized or special-order items
  • Final sale or clearance items
  • Digital products or downloadable content

 

2. How to Request a Refund

To request a refund, please contact us at sales@tropicalmerchant.com with:

  1. Your full name
  2. Order number
  3. Reason for the refund
  4. Photos of the item (if damaged or defective)

Once your request is reviewed, we will notify you of approval or denial.

 

3. Refund Processing

If approved:

  • Refunds will be issued to your original method of payment.
  • Please allow 5–10 business days for the refund to appear in your account after it is processed.
  • If a refund is delayed, contact your bank or card issuer first, as processing timelines vary.

 

 

4. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.
  • Provide photos of the package and the damaged item.
  • We will investigate and, when applicable, offer a replacement, store credit, or full refund.

 

5. Shipping Costs (Return Shipping)

Unless the return is due to an error on our part:

  • Return shipping costs are the responsibility of the customer.
  • Shipping fees paid at checkout are non-refundable.

If Tropical Merchant covers the return shipping, this will be clearly mentioned in your approval email.

 

6. Restocking Fee

A restocking fee of 10%–20% may apply to returned items to cover inspection, sanitization, and repackaging costs. Items returned incomplete, opened, or not in original condition may incur additional deductions.

 

7. Exchanges

We currently offer exchanges only for defective or incorrect items. For all other cases, please request a refund and place a new order.

 

8. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check your bank account
  2. Contact your credit card company
  3. Contact your bank

If you still have not received your refund, email us at support@tropicalmerchant.com and we will assist promptly.

 

9. Non-Returnable Situations

We cannot issue refunds if:

  • The item was delivered more than 14 days ago
  • The product has been used or damaged by the customer
  • The return was sent without approval
  • The item is a perishable or specialty imported product
  • The product is marked as final sale termination.

 

10. Contact Us

If you have any questions about our Shipping Policy or your order, please contact:

Tropical Merchant LLC

Email: sales@tropicalmerchant.com

Address: 1405 Route 35, Suite 203, Ocean NJ 07712

Phone: 732-492-0360