Privacy policy

đź”’ Privacy Policy

This Privacy Policy describes how Tropical Merchant LLC (“Tropical Merchant,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information Provided by You

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through Shopify or payment gateways)
  • Order history

b. Automatically Collected Information

When you browse our site, certain data is collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited, time spent, and actions taken
  • Cookies and similar tracking technologies

(See our Cookie Policy for details.)

c. Information from Third Parties

We may receive limited information from:

  • Payment processors (confirmation of payment status)
  • Shipping carriers (delivery updates)
  • Marketing partners (ad analytics)

 

2. How We Use Your Information

Tropical Merchant uses your information to:

  • Process and deliver your orders
  • Communicate with you about orders, updates, or support
  • Personalize and improve your shopping experience
  • Detect and prevent fraud
  • Market our products (if you’ve opted in)
  • Maintain website performance and security

We do not sell or rent your personal information.

 

3. Payment Security

We do not store your full payment information. All payments are processed through secure, PCI-compliant platforms such as:

  • Shopify Payments
  • PayPal
  • Stripe
  • Other approved third-party gateways

Your financial data is encrypted and handled securely.

 

4. Sharing Your Information

We may share your information only with trusted service providers who help us operate our business, such as:

  • Shopify (e-commerce platform)
  • Payment processors
  • Shipping carriers and delivery partners
  • Customer service platforms
  • Marketing or analytics tools (for example: Google Analytics, Facebook Pixel)

These partners are allowed to use information strictly for service purposes and must follow privacy standards.

We may also share information if required by law, legal request, or to protect our legal rights.

 

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable core functionality (shopping cart, checkout)
  • Improve site performance
  • Analyze traffic
  • Personalize content and ads

For more details, see our Cookie Policy.

You can manage cookies through your browser settings or our cookie consent banner.

 

6. Your Rights

Depending on your location (including U.S., Canada, EU/EEA, UK), you may have the right to:

  • Access the personal data we hold about you
  • Request corrections
  • Request deletion or anonymization (where applicable)
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of your data

To exercise any of these rights, email us at sales@tropicalmerchant.com or sales@tropicalmerchant.com.

 

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer needed, we securely delete or anonymize it.

 

8. Marketing Communications

If you opt in to receive marketing emails or SMS:

  • We may send promotions, updates, or special offers
  • You can unsubscribe at any time using the link in the message or contacting us directly

We comply with CAN-SPAM, TCPA, CASL, and GDPR requirements for communication consent.

 

9. Protecting Your Information

We use Shopify’s built-in security standards for protection. While we take reasonable steps to safeguard your data, no online system is 100% secure.

 

10. Children’s Privacy

Our website is not intended for individuals under 18 years old.We do not knowingly collect information from children. If you believe a minor has provided data, please contact us immediately.

 

11. International Data Transfers

If you are outside the United States, your information may be stored and processed in the U.S., where privacy laws may differ. By using our site, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this policy periodically. When changes are made, we will update the “Effective Date” at the top of the page. Continued use of our website after updates means you accept the revised policy.

 

13. Contact Us

If you have any questions about our Shipping Policy or your order, please contact:

Tropical Merchant LLC

Email: sales@tropicalmerchant.com

Address: 1405 Route 35, Suite 203, Ocean NJ 07712

Phone: 732-492-0360

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